Terms of Use

These terms govern the use of this website. Please read them carefully before accessing the site. If you do not agree with these Terms of Use, please discontinue your use of this website. By accessing this website or any of its pages, you acknowledge that you have read, understood and agreed to be bound by these Terms of Use in full, which includes our Privacy Policy, which is incorporated into these Terms of Use.

This website has been established by Fidelity Bank (hereafter referred to as the “Bank,” “we,” “us” or “our”) for the sole purpose of conveying information about the Bank’s products and services and to allow communication between the Bank and its customers. Nothing contained in any page on this site takes the place of the bank’s Disclosures that govern its products and services. If any information on the site conflicts with any term of the Bank’s agreements or disclosures, the term of the applicable agreement or disclosure will control.

Links to Third Party Sites

From time to time the Bank may place links to other websites on this website. We provide links to other sites as a convenience. These linked sites are not under the control of the Bank and we are not responsible for the content on any site other than this one. Users assume all responsibility when they go to other sites via the links on this website.

Tools, Calculators, and Other Resources

This website may contain tools, calculators, and other resources, such as educational information on financial subjects. We provide these as a service, for educational purposes only. The Bank is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of your use of such tools, calculators, and other resources.

No Unlawful or Prohibited Use

The website, or any information contained in the website, shall not be used for any purpose that is unlawful or prohibited by these Terms. The website shall not be accessed, nor materials or services available on the website be used, from territories where such access or use is illegal. The information and materials contained in this website are owned by Fidelity Bank or by others, as applicable, and are protected by copyright and trademark laws. No material may be copied, displayed, transmitted, distributed, framed, sold, stored for use, downloaded, or otherwise reproduced without prior written consent of Fidelity Bank, except as permitted by law.

Minimum Age Requirement

This website is intended for use by persons who are at least 18 years old, or the legal age required to form a binding contract in your jurisdiction if that age is greater than 18. By using this website, you represent and warrant that you are at least 18 years old and of legal age to form a binding contract. If you are under 18, you may use the website only with the permission and involvement of a parent or legal guardian.

License to Use Website

Unless otherwise stated, the Bank, and/or its licensors own the intellectual property rights in this website and material on this website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from this website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);

  • sell, rent or sub-license material from this website;

  • show any material from this website in public;

  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

  • edit or otherwise modify any material on this website; or redistribute material from this website, except for content specifically and expressly made available for redistributionWhere content is specifically made available for redistribution, it may only be redistributed within your organization.

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to this website or impairment of the availability or accessibility of this website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious or disabling code or procedure.You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without the express written consent of the Bank, which consent may be withheld in our sole discretion for any reason.You must not use this website to transmit or send unsolicited commercial communications.You must not use this website for any purposes related to marketing without the Bank’s express written consent.

Restricted Access

Access to certain areas of this website is restricted. The Bank reserves the right to restrict access to other areas of this website, or indeed this entire website, at our sole discretion for any reason.If the Bank provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.The Bank may disable your user ID and password in our sole discretion for any reason without notice or explanation.

No Warranties

The Bank makes no warranties of any kind regarding the product offers, services, rates, terms, and other information advertised on this website. The Bank will use reasonable efforts to ensure that all information displayed about our products and services is accurate; however, the Bank expressly disclaims any representation and warranty, express and implied, including, without limitation, warranties of merchantability, fitness for a particular purpose, suitability, and the ability to use this website without contracting a computer virus or other malicious or disabling code or procedure. The Bank is not responsible for any loss, damage, expense, or penalty (either in tort, contract, or otherwise), including direct, indirect, consequential and incidental damages, that result from the access of or use of this website. This limitation includes, but is not limited to the omission of information, the failure of equipment, the delay or inability to receive or transmit information, the delay or inability to print information, the transmission of any computer virus, or the transmission of any other malicious or disabling code or procedure. This limitation applies even if the Bank has been informed of the possibility of such loss or damage.Nothing on this website constitutes, or is meant to constitute, financial or legal advice of any kind. You understand and agree that Quick Guides and other articles in the Life Guide Center and Business Guide Center web pages and other pages on this website are for informational purposes only and are not intended to be considered financial or legal advice. Every person’s financial situation is unique and laws are complex and subject to change. If you require advice in relation to any financial or legal matter you should consult an appropriate professional.

Your Privacy & Security

The privacy and security of your personal information is important to Fidelity Bank. We have put in place reasonable procedures to safeguard the information we collect from you and only those personnel who need access to your information in connection with this website are authorized to have access to your information. For more information on protecting your privacy, please visit www.ftc.gov/privacy. Please see Fidelity Bank’s Privacy Policy for details regarding the manner in which we collect and use information about you and maintain the confidentiality of your personally identifiable information.

Information We Collect

We do not collect any personal information from you on this website unless you voluntarily provide such information to us. However, we may collect non-personal information such as your IP address and other anonymous information that does not identify any one person. Such non-personal information may be collected by us through “cookies.” Cookies are small files that are placed on your computer by a service or website for the purpose of facilitating and enhancing your communication and interaction with them. The Bank may use third-party tracking and marketing services such as Google Analytics, Google AdWords and Display Network advertising, and others which employ the use cookies. The use of these cookies helps us track trends and behaviors such as navigation within the website, helping to increase the general effectiveness of our website and marketing, and improving the overall services we offer. Tracking services such as Google Analytics are not used in any of our secure online banking services. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences. To view Google’s Privacy Policy click here. To opt out of some of Google advertising features visit their Google Ad Settings page by clicking here. You may also use a broader Consumer Opt Out service provided by the Network Advertising Initiative by clicking here. Further, if you would like us to delete any of your personal information that we keep in connection with the website, please call 1.800.581.5363.


If any provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


You hereby indemnify the Bank and undertake to keep the Bank indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by the Bank to a third party in settlement of a claim or dispute on the advice of the Bank’s legal advisers) incurred or suffered by the Bank arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use.


The Bank reserves the right to change, modify, add, or remove portions from these Terms of Use at any time. However, if at any time in the future we plan to use personal information in a way that materially differs from these Terms of Use; we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use of the website following the posting of any changes to these Terms of Use means you accept such changes.

Governing Law and Jurisdiction

These Terms of Use and all performances and claims of every nature (including without limitation, contract, tort and strict liability) relating in any way to any aspect of this website are governed by the laws of the Commonwealth of Massachusetts without regard to any conflicts of laws principles that would result in the application of the law of a different jurisdiction. Any disputes regarding such claims or arising under or related in any way to these Terms of Use or this website shall be heard exclusively in the appropriate forum in Massachusetts. You and the Bank agree to submit to the personal and exclusive jurisdiction of the courts located within Worcester County, Massachusetts. You hereby waive any claim or defense that such forum is not convenient or proper, and consent to service of process by any means authorized by Massachusetts or federal law.

Entire agreement

These Terms of Use, together with our Privacy Policy constitute the entire agreement between you and the Bank in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.


For questions or concerns relating to the website or these Terms of Use, we can be contacted at 1.800.581.5363.