We care and we’re here to help.

Frequently Asked Questions

When you have questions, we have answers.

If you don’t see what you’re looking for here, feel free to ask Client Care

General Questions

Many of our locations have unique hours to meet the needs of our local clients.  Please review the listing below to find the most convenient location for you.

Click here for more banking center information.


Barre & Winchendon Office Hours:

Monday – Thursday 8:30 a.m. – 4:00 p.m.
Friday 8:30 a.m. – 5:00 p.m.
Saturday 8:30 a.m. – 12:00 p.m.


Fitchburg, Gardner & Leominster Connector Office Hours:
Monday – Thursday 8:30 a.m. – 4:00 p.m.
Friday 8:30 a.m. – 6:00 p.m.
Saturday 8:30 a.m. – 12:00 p.m.


Leominster – Main St. Hours:
Monday – Friday 8:30 a.m. – 4:00 p.m.
Saturday 8:30 a.m. – 12:00 p.m.


Millbury, Paxton & Stow Office – Hours:
Lobby:
Monday – Friday 8:30 a.m. – 12:00 p.m. & 1:00 p.m. – 4:00 p.m.
Saturday 8:30 a.m. – 12:00 p.m.
(Note: Drive-Up Only from 12:00 p.m. – 1:00 p.m. Monday-Friday)


Needham, Shirley & Worcester – Shrewsbury St. Office Hours:
Monday – Friday 8:30 a.m. – 4:00 p.m.
Saturday 8:30 a.m. – 12:00 p.m.


Princeton Office Hours:
Lobby and Drive-Up
Monday – Saturday 8:30 a.m. -12:00 p.m.
Drive-Up Only
Monday-Friday – 1 p.m. – 4 p.m.
(Note: Banking Center Closed from 12:00 p.m. – 1 p.m.)


Worcester – Front Street Office Hours:
Monday – Thursday 9:00 a.m. – 12:00 p.m.


Our Client Care Representatives are also available by phone during the following hours:
Monday – Friday 8:00 a.m. – 6:00 p.m.
Saturday 8:30 a.m. – 2:00 p.m.

Client Care Center: 800-581-5363

The following Banking Centers offer Safe Deposit Boxes for lease. Please contact the Banking Center for availability.

Barre Banking Center
56 Common Street
Barre MA 01005
Phone: 877.355.4693

Gardner Banking Center
6 City Hall Ave.
Gardner MA 01440
Phone: 978.632.5591

Leominster Main Street Banking Center
75 Main Street
Leominster MA 01453
Phone: 978.534.5222

Needham Banking Center
129 Chestnut Street
Needham MA 02492
Phone: 781.449.0770

Paxton Banking Center
713 Pleasant Street
Paxton MA 01612
Phone: 508.799.2274

Fitchburg Twin City Banking Center
Twin City Plaza
130 Whalon Street
Fitchburg MA 01420
Phone: 978.345.4331

Winchendon Banking Center
1 School Square/Rt. 12
Winchendon MA 01475
Phone: 978.297.2447

For general correspondence:
Fidelity Bank
9 Leominster Connector
Leominster MA 01453

Please use this address when mailing to any of our banking center locations.  Our individual banking centers do not receive mail at their physical address.

Fidelity Bank’s routing number is 211370707

A routing number, also known as an ABA number, is a 9-digit code to identify a specific bank.  You may need to know the routing number to setup a direct deposit into your account for things like payroll or social security, or to setup payments out of the account for things like utility bills.

Account Questions

You can find your full account number in a number of locations.

Bank Statement
Your full account number is displayed on your account statement.

Online banking
Once you are logged into your online banking, click on the Account Name and then click on Details to see the full account number.

Mobile app
Once you are logged into our mobile app, click on the Account Name and then click on Details to see the full account number.

Check
Your account number is displayed on the bottom left side of your checks. There are three sets of numbers appearing on the bottom of your checks.  The first is a 9-digit routing number that identifies the bank, the second set of numbers is your account number and the last set of numbers is the check number.

Online:
You can easily pay your loan online using the internal transfer feature in our online banking, or you can make a payment through our Online Payment Center.

Mail:
If you wish to make a payment by mail, please send your payment to this address:

Fidelity Bank
PO Box 9086510
Boston, MA 02298-6510

Incoming Wires
For incoming wires you will need to provide the sending bank the following information:
Domestic Wire Instructions – Provide these instructions to the sending bank

To: Fidelity Bank
Address: 9 Leominster Connector, Leominster MA 01453
Routing and Transit: 211370707
For The Credit Of: Fidelity Bank Client Account Name and Address
Credit Account #: Fidelity Bank Client Account Number

Outgoing & Foreign wires
Please contact Client Care for instructions on how best to complete your wire transfer.
Client Care – email or call 800-581-5363

If your ATM/Debit card is misplaced, lost, or stolen, please call us as soon as possible.
During normal business hours 800.581.5363
After business hours 800.472.3272

As part of Fidelity Bank’s efforts to protect your account, we monitor debit card usage to detect unusual transactions. To ensure your debit card transactions are not blocked while you are traveling, we encourage you to notify us of your travel plans.  You can notify us using online banking, or if you don’t use online banking you can call Client Care.

Online Banking – Travel Notice
Once you are logged into your online banking, click on Addition Services at the top of the page.  Then select Travel Notification from the dropdown list.  You will then be directed to a brief form to let us know your travel dates and location.

You may also want to consider using our Card Valet app.  Card Valet allows you to protect and manage your debit card on your mobile device. Click here to learn more.

First time Online Banking users can call 800.581.5363 or visit their local banking center to sign up for Online Banking. Once we activate your account, you may then login through Online Banking or our Mobile Banking App to proceed with the enrollment process.

For your first login use your Social Security Number (SSN) as your Initial Username and the last four digits of your SSN as your Initial Password. Once you are logged in follow the one-time enrollment process and you will be prompted to create a new username and password.

E-Statements are a safer, more convenient, and greener way to receive your bank statements.

If you are already enrolled in Online Banking, signing up to receive your monthly statements electronically is easy.

1. Simply log in to Online Banking on your computer,
2. click on the Additional Services tab,
3. click on Online Statements, and follow the online instructions.

If you haven’t enrolled in Online Banking yet, click here to learn how to get started.

How to Download/Use our Mobile Apps

You can download our Apple, Android™, or Amazon Mobile Banking Apps by simply clicking on the links below while on your smartphone or tablet or by searching the respective app stores for Fidelity Bank MA.

Once you’ve downloaded and installed your desired App, and you are already enrolled in Online Banking, you can simply Login using your existing Online Banking Username and Password and access our full suite of mobile banking features including BillPay, Mobile Deposit, and Balance Transfers.

If you are not enrolled in Online Banking, you will have to contact us.  First time Online Banking users can call 800.581.5363 or visit their local banking center to sign up for Online Banking.

Then, locate and click on the “Sign Up” section of our Mobile App login screen.  Login using your Social Security Number (SSN) as your Initial Username and the last four digits of your SSN as your Initial Password.

To ensure your deposit is accepted and deposited into your account in a timely manner, please include “For Mobile Deposit at Fidelity Bank” with your endorsement on the back of the check.

Mobile Deposits made before 4:00PM will be credited to your account the same day around 9:00PM.

Mobile Deposits made after 4:00PM or over the weekend or on holidays will be credited the following business day around 9:00PM.

We want to show you what it’s like to be with a bank that cares.

Have Questions? Let's Talk.