Alert:

In observance of Memorial Day on Monday, May 29th, all Fidelity Bank offices will be closed.

Online, Mobile, and Text Banking

Banking Designed Around Your Life

Manage your finances anytime and anywhere with our online an mobile banking solutions. Gain 24-hour access to account balances, transfer funds between accounts, review transaction history, sign up for e-statements, use Finance Works, get text alerts, and pay bills using BillPay. With our Apple, Android™, or Amazon mobile apps you can also deposit checks using your phone with mobile deposit. Just tap the app and snap a photo of the front and back of your endorsed check.
Read below for more information and to get started.
 

Getting Started

If you are a Fidelity Bank account holder and would like to use our online and mobile services, the first step is to enroll in Online Banking.  Once enrolled in Online Banking you will be able to download and use our mobile banking Apps and other online tools. 
 

How To Enroll in Online banking

First time users must visit their local branch or call 800.581.5363 to sign up for Online Banking. You may then login through Online Banking or the Mobile Banking App to proceed with the enrollment process.
 
Enroll through Online Banking: Visit our home page locate the Online Banking login section where you can enter a Username and Password. To ensure a smooth process, this initial step is best done from a standard web browser on a computer.  Login using your Social Security Number (SSN) as your Username and the last four digits of your SSN as your Password.

 
Enroll through Mobile App: locate the “Sign Up” section of our Mobile App login screen.  Login using your Social Security Number (SSN) as your Initial Username and the last four digits of your SSN as your Initial Password. See below for more information on downloading and using our Mobile Apps. 
 
Follow the instructions to complete your one-time enrollment process, which includes creating a new username, password, and completing security questions.
 
Once completed you will receive an email confirmation. 

For an optimum experience within our Online Banking platform, please use Internet Explorer 8, 9, or 11, Google Chrome, Mozilla Firefox, or Apple Safari. For your convenience, you can Check Your Browswer by clicking here. If you need assistance, please contact us at 800.581.5363. 

How to Download/Use our Mobile Apps

You can download our Apple, Android™, or Amazon Mobile Banking Apps by simply clicking on the links below while on your smartphone or tablet or by searching the respective app stores for Fidelity Bank MA

 

Once you’ve downloaded and installed your desired App, and you are already enrolled in Online Banking, you can simply Login using your existing Online Banking Username and Password and access our full suite of mobile banking features including BillPay, Mobile Deposit, and Balance Transfers.
 
If you are not enrolled in Online Banking, locate the “Sign Up” section of our Mobile App login screen.  Login using your Social Security Number (SSN) as your Initial Username and the last four digits of your SSN as your Initial Password.
 
Follow the instructions to complete your one-time enrollment process, which includes creating a new username, password, and completing security questions.
 
Once completed you will receive an email confirmation. 

Mobile Check Deposit

You can deposit checks fast with the Fidelity Bank App by just snapping a photo of the front and back of the endorsed check. It is fast, secure, and free.

To enroll in Mobile Deposit, you must have already downloaded and set up the appropriate Fidelity Bank Mobile Banking App. Once completed, simply login to your mobile App and click on the Check Deposit link on the bottom of the screen. This will prompt you to review and accept the Mobile Deposit agreement to enroll. The process will take one business day and you will receive an email notification when the service has been activated. Note that new clients are eligible for Mobile Deposit 30 days after account opening. Please refer to the Account Disclosure Addendum for funds availability details.

How to Get Text Message Alerts

Your accounts are just a text away. Text Message Banking makes it easy to access account balances and transactions, as well as transfer funds, right on your phone. It's a fast, easy, and secure way to get your account balances - anytime, anywhere.

To begin using Text Alerts, you must first be enrolled in Online Banking. If you are not enrolled in Online Banking please first follow the steps above.
 
Once this is complete:

  1. Login to Onine Banking with your cell phone in your possession.

  2. Click on the Additional Services tab and then click the Mobile Banking & Alerts link.

  3. Locate and click on the button.

  4. With your cell phone with you, enter your phone number, and we'll send you a text message with a unique activation code that you'll need to enter to complete the process (this ensures that it's your phone number and it's in your possession).

  5. Once verified, follow the steps to select your preferences and you’re ready to start texting.Just text a short command to 454545 and you will quickly receive the information you want.

 
Here are some of the requests you can make:

  • BAL — Current and available balances for a primary account you designate

  • LAST — The last five transactions in your primary account

  • BAL ALL — Current balances for all the accounts you have with us

  • TRANS — Transfer funds to your primary account

  • STOP — Cancel the Text Message Banking service

 

Don’t Have a Smartphone or Tablet 

Or a phone compatible with our Apps? You can still access your accounts with your phone using our Mobile Banking platform by clicking the link below or by visiting our home page on your phone’s browser and clicking on the Login button at the top. In the Online Banking Login window click Login to Mobile Banking as seen in the image below.

Login to Mobile Banking