Worcester Front St. Branch

Worcester Front St. Office

Our Front St., Worcester Banking Center remains temporarily closed. 

Our banking centers are OPEN BY APPOINTMENT for essential banking services such as the opening of new accounts, applying for or closing home equity loans, or accessing your safe deposit boxes. We continue to ask that our clients conduct all possible banking transactions using our DRIVE-THROUGH BANKING or alternative banking methods

To schedule an appointment click here. 

153 Front Street (City Square)

Worcester, MA 01608

View our Parking Guide PDF

Hours (Lobby & Drive-Up):

Monday - Thursday 8:30 a.m. - 4:00 p.m.
Friday 8:30 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m

Client Care Center: 800-581-5363

Connect by phone with our Client Care Representatives during the following hours:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 2:00 p.m.


Leadership Team:

Our branches are uniquely structured with a leadership team made up of experts in each line of business. Contact your branch manager for assistance in finding the right expert for your needs or feel free to reach out directly to any of our team members.

Branch Manager:

Kathleen Trainor Branch Manager

Kathleen Trainor
VP, Branch and Business Development Manager
NMLS# 458970
Direct: 508.749.4549

Home Lending:

Courtney Gatta Home Loan Specialist

Courtney Gatta
Home Loan Specialist
NMLS# 1597645
Direct: 978.514.5560
Fax: 978.383.2591
Click here to Apply Now with Courtney

Rosa Home Loan Specialist
Rosa Maria Salas
Home Loan Specialist
NMLS# 1417993
Direct: 978.514.0194
Hablo Español
Click here to Apply Now with Rosa

Small Business:

Becky Beaton Small Business

Rebecca Beaton
VP, Small Business Relationship Manager
Direct: 978.669.1856

Cash Management:

Jennifer Conrad Home Loan Specialist

Jennifer Conrad
SVP, Cash Management Officer
Direct: 508.762.3608
Fax: 508.792.2357

Commercial Banking:
John Peculis SVP Commercial Banker

John Peculis
SVP, Business Banking Officer
Direct: 508.439.2772
Fax: 508.792.2357

Sherri Pitcher Business Development
Sherri Pitcher
VP, Business Development
Direct: 508.762.3607
Fax: 508.792.2357

Investments & Insurance:

Eric Brose Financial Designer

Frederick C. “Eric” Brose
VP, Financial Designer, Fidelity Bank
Financial Advisor, Infinex Investments, Inc.
Direct: 508.762.3609
Fax: 508.519.3055