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Please take a moment to review the Upgrade Guide for full details on what’s changing. Then, scroll below to find the key updates, timelines, and tools that matter most to you.
As we prepare for these upcoming enhancements, this section outlines everything you need to know before, during, and after our Upgrade Weekend: May 16–18, 2025. From helpful reminders to key action steps, it’s all here to help ensure a smooth transition to your new Fidelity Bank products and services.
Review the timeline and mark your calendar—some key dates will require preparation. Most services remain unchanged through May 15, with full access to new features beginning Monday, May 19.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
Your banking experience is about to get smoother. With our new Online and Mobile Banking systems, you’ll enjoy enhanced features, stronger security, and all the tools you expect—view balances, transfer funds, pay bills, deposit checks, and more.
Seamless Experience Across Devices: Enjoy a consistent experience whether you’re on your phone, tablet, or desktop—with the same features available on every device.
Customizable Dashboards: Arrange your Online and Mobile Banking to fit your needs. Choose what to see first, set a preferred name, and even upload a profile photo.
Secure Messaging: Get account support, send attachments, and ask questions using the new in-app message center—right from your Online or Mobile Banking.
Built-In Credit Score Manager: Track your credit score, monitor for identity theft, and get personalized tips to improve your financial health.
Debit Card Controls & Travel Notices: Easily manage your card, set travel alerts, and prevent unauthorized purchases for greater security and peace of mind.
Smarter Transaction Tools: Search by date, amount, or merchant. Add tags, notes, or images to purchases—and even flag suspicious activity with “Ask about this” features.
Link Outside Accounts: Get a complete view of your finances by connecting accounts from other institutions, so you can stay organized and make informed decisions.
Easy Electronic Documents: Choose which documents to receive electronically—statements, loan bills, tax forms, and more—all in one place.
Enhanced User Management: Manage user access and permissions with ease through streamlined setup and approval workflows.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
Beginning May 16, we’re upgrading our personal deposit accounts to bring you an even better banking experience.
We’re excited to introduce a new lineup of enhanced personal accounts—designed to simplify your options, preserve the features you value most, and offer added benefits where it matters. These changes reflect our commitment to helping you bank with greater clarity, ease, and confidence.
You can view exactly how your current account is transitioning—along with your new account name, features, and benefits—in the Enhanced Deposit Account Comparison PDF or on page 20 of the booklet.
Here’s what you can expect:
Your account number will remain the same—no need to update checks, direct deposits, or automated payments.
Your new account will automatically replace your current one, with no action required.
Beginning May 19, you’ll see your new account name and features reflected in Online Banking and on your statements.
For your convenience, maintenance and balance fees will be waived for the May 15, June 15, and July 15 statement cycles.
NOTE:Following the upgrade, if you have any questions or believe a different account may better suit your needs, please reach out to your Banking Center Manager or contact our Client Care Center at 800-581-5363. We’re here to help.
As part of the upgrade, all account statements—both personal and business—will have a new look and schedule. A final pre-upgrade statement will be mailed for all deposit accounts on May 15, including those currently enrolled in eStatements. All accrued interest will post to accounts on May 15. After the upgrade, all statements will show transaction details in chronological order.
NOTE: Statements will now include front-of-check images only, and for added security, account numbers and check details will be redacted or truncated. Back of check images can be provided upon request.
What’s Changing: Loan account statements will also have a new look. Any loan bills/statements originally scheduled to mail between May 15–21 will be processed on May 15. This may result in lower-than-usual
interest charges in May and higher interest in June, depending on your loan terms.
NOTE: Following the upgrade, access to eStatements dated between December 1, 2024, and May 16 will be temporarily delayed. eStatements dated prior to December 1 will remain accessible. Full historical access will be restoed on August 1 and will be available in the Documents/Statements section of Online and Mobile Banking
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
These are the steps you may need to take after the upgrade. Most can be done starting May 19.
Beginning Monday, May 19, log into the new Online Banking at FidelityBankOnline.com. Your Username will remain the same.
Log in using your existing Username and the last four numbers of your Social Security number (personal accounts) or Employer Identification Number (business accounts) as the first login password.
You will be prompted through the steps of setting up Multi-Factor Authentication and setting your password.
The current Mobile App will no longer function after the upgrade. Starting Monday, May 19, please download the new Fidelity Bank App from the Apple App Store or Google Play Store to continue managing your accounts on your mobile device.
In the new Online Banking you will easily be able to choose the documents you want to receive electronically. Visit the Documents/Statements section in Online or Mobile Banking.
Once logged in, reestablish your external recurring transfers, loan payments, alerts, reminders, and e-bills into the new system after you have logged in.
Internal account to account transfers or loan payments (Fidelity Bank to Fidelity Bank) created through Online Banking and scheduled to occur after May 14 will automatically convert over. To avoid any interruptions to these transfers, please confirm all are accurate and complete.
The new Bill Pay system will be available on May 19. Previously scheduled payments and payees will automatically convert over, but to avoid any disruptions, please confirm all are accurate and complete, including your default accounts used for payments and transfers.
Credit Manager will replace the existing Credit Insights tool within Online and Mobile Banking. Existing Credit Insights users will need to reregister for Credit Manager beginning May 19.
Beginning May 19, reconnect any third-party connections to your Fidelity Bank accounts. Some third party providers may not be available as of May 19. Quicken/Quickbooks connections can be reestablished as of May 23.
See FidelityBankOnline.com/Upgrade for a guide to walk you through these steps for Quicken and Quickbooks.
Beginning May 19, reestablish any ACH or Wire recurring transactions. ACH templates will automatically convert.
Autobooks registrations will not carry over into our new systems. Business clients using Autobooks will need to reregister for this service in Online Banking beginning May 19.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
As we prepare for the upgrade weekend, please refer to the Client Experience Upgrade Booklet or PDF for full details and helpful reminders. Below are a few important notes — including what’s not changing — to make your transition as smooth as possible.
Account and Routing Numbers: No changes. Your current numbers remain valid.
Checks: Continue using your current checks.
Loans and Lines of Credit: Terms, payment dates, and account numbers remain unchanged.
Direct Deposits: No interruption, including Early Paycheck deposits.
Personal & Business Debit Cards: Cards remain active. Transaction limits apply starting May 19.
ATM Access: Fidelity Bank ATMs will be available, though some may have limited functionality from May 16–23. Non-Fidelity Bank ATM fees will be waived during this period.
Telephone Banking: The upgraded system will be available May 19. If you were previously enrolled, you’ll be auto-enrolled.
During the upgrade weekend, several services will temporarily go offline and a few processes will work a little differently going forward—from how you access Online Banking to when your statements arrive. This section gives you a quick overview of what’s changing and how it may affect you.
Some digital banking services will be briefly unavailable between May 8 and May 19 as we complete the upgrade. This includes Online and Mobile Banking, Telephone Banking, and Bill Pay. All systems will resume full access on Monday, May 19.
You’ll receive a special statement dated May 15. Going forward, personal checking, savings, CD, and loan accounts will follow new statement cycles. eStatement access for recent months will temporarily be delayed until August 1.
Internal transfers will transfer over automatically, but external transfers and some scheduled loan payments will need to be reestablished in the new system after May 19.
To support a smooth transition during the upgrade, Fidelity Bank will waive several maintenance and service fees across personal and business accounts.
Summary of Fee Adjustments:
NOTE: Fees for incoming and outgoing wires, stop payments, and non-sufficient funds will not be waived. Starting in June, Business Services fees will be billed one month in arrears. For example, charges for June activity will post mid-July.
Please refer to the Upgrade Weekend Booklet for the full fee schedule and additional details.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
We’re upgrading your everyday banking tools to make managing your finances easier, smarter, and more secure. From a refreshed Online and Mobile Banking platform to enhanced account features, you’ll have more control and flexibility at your fingertips.
Explore what’s changing—how to access your new experience, what’s happening to your current accounts, and the added benefits now available to you
To ensure a smooth transition during the upgrade weekend, there are a few important steps to complete ahead of time. From scheduling bill payments to saving account preferences, this section outlines what you need to do before May 15. Please refer to the Enhanced Deposit Account Comparison PDF for complete details on services that will be temporarily unavailable during the upgrade weekend.
Bill Pay will be unavailable starting at 5:00 p.m. on May 15. If you have any bills due between May 15 and May 19, go ahead and schedule them early so nothing gets missed.
eStatements from December 1, 2024 to May 16, 2025 won’t be available right away in the new system—they’ll return August 1. Older statements will still be viewable.
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
Before the upgrade, we recommend reviewing your current Online and Mobile Banking setup and saving any important preferences that won’t transfer automatically:
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
Online and Mobile Banking will be unavailable after 3:00 p.m. on Thursday, May 15. The upgraded system will be available starting Monday, May 19. Your Username will remain the same, but you will need to set a new password.
To log in for the first time:
Visit FidelityBankOnline.com or open the new Mobile App.
Use your existing Username.
Use the last four digits of your Social Security Number (SSN) as your temporary password (Personal clients).
Follow prompts to set up a new password and Multi-Factor Authentication.
Note: Business clients will use the last four digits of their Employer Identification Number (EIN). Commercial clients will receive separate instructions directly from their relationship manager.
The current Mobile App will no longer work after May 15. To continue to bank on your mobile device or tablet, you will need to download a new version of
the App on Monday, May 19, from the Apple® App Store (iOS) or Google Play™ (Android).
On or after May 19, download the new Fidelity Bank Mobile App from the Apple App Store or Google Play.
Search for “Fidelity Bank – MA” and look for the updated app icon.
Delete the old app after installation for the best experience.
NOTE: Commercial clients will use a separate app and will receive additional communication.
Take control of your debit card anytime, right from your phone with Card Management using Online and Mobile Banking. Whether you’re boosting security or trying to keep spending in check, card controls let you decide how, when, and where your card is used—all with a few quick taps.
With card controls, you can:
Need to change your PIN? Call us at 800-581-5363 to repin your card.
The new Credit Manager in Online and Mobile Banking make it easy to monitor your credit and help protect your financial well-being—all in one place. View your credit score, track changes, and receive alerts about activity that may impact your credit. Plus, you’ll have access to built-in identity theft monitoring.
Enroll in Credit Score Manager through Online or Mobile Banking starting May 19 to continue receiving credit updates and protection.
Looking for extra protection? Optional premium features will also be available for a monthly fee.
Bill Pay makes it easy to manage and pay bills in one secure place. Payees and history will transfer automatically, but please confirm all details, including your default payment account.
Funds must be available on the payment send date to process the payment. Payments will retry for three days before being canceled.
Payments can only be made to companies—payments to individuals are no longer supported.
Your payees and scheduled payments will carry over, but we recommend confirming all details.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
We’ve upgraded your digital tools and services to better support the way you do business. Whether you’re sending wires, managing ACH, or accessing online tools, these changes are designed to improve efficiency, enhance security, and give you more control.
Business Bill Pay is being enhanced with several new features including dual payment approval, user permission controls, and detailed payment reports.
Key changes include:
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
As part of the upgrade, all account statements—both personal and business—will have a new look and schedule. A final pre-upgrade statement will be mailed for all deposit accounts on May 15, including those currently enrolled in eStatements. All accrued interest will post to accounts on May 15. After the upgrade, all statements will show transaction details in chronological order.
NOTE: Statements will now include front-of-check images only, and for added security, account numbers and check details will be redacted or truncated. Back of check images can be provided upon request.
What’s Changing: Loan account statements will also have a new look. Any loan bills/statements originally scheduled to mail between May 15–21 will be processed on May 15. This may result in lower-than-usual
interest charges in May and higher interest in June, depending on your loan terms.
NOTE: Following the upgrade, access to eStatements dated between December 1, 2024, and May 16 will be temporarily delayed. eStatements dated prior to December 1 will remain accessible. Full historical access will be restoed on August 1 and will be available in the Documents/Statements section of Online and Mobile Banking
As part of the upgrade, all account statements—both personal and business—will have a new look and schedule. A final pre-upgrade statement will be mailed for all deposit accounts on May 15, including those currently enrolled in eStatements. All accrued interest will post to accounts on May 15. After the upgrade, all statements will show transaction details in chronological order.
NOTE: Statements will now include front-of-check images only, and for added security, account numbers and check details will be redacted or truncated. Back of check images can be provided upon request.
NOTE: Following the upgrade, access to eStatements dated between December 1, 2024, and May 16 will be temporarily delayed. eStatements dated prior to December 1 will remain accessible. Full historical access will be restoed on August 1 and will be available in the Documents/Statements section of Online and Mobile Banking
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
Bill Pay will be unavailable starting at 5:00 p.m. on May 15. If you have any bills due between May 15 and May 19, go ahead and schedule them early so nothing gets missed.
eStatements from December 1, 2024 to May 16, 2025 won’t be available right away in the new system—they’ll return August 1. Older statements will still be viewable.
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
Before the upgrade, we recommend reviewing your current Online and Mobile Banking setup and saving any important preferences that won’t transfer automatically:
Before the upgrade, we recommend reviewing your current Online and Mobile Banking setup and saving any important preferences that won’t transfer automatically:
Business Bill Pay is being enhanced with several new features including dual payment approval, user permission controls, and detailed payment reports.
Key changes include:
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
As part of the upgrade, all account statements—both personal and business—will have a new look and schedule. A final pre-upgrade statement will be mailed for all deposit accounts on May 15, including those currently enrolled in eStatements. All accrued interest will post to accounts on May 15. After the upgrade, all statements will show transaction details in chronological order.
NOTE: Statements will now include front-of-check images only, and for added security, account numbers and check details will be redacted or truncated. Back of check images can be provided upon request.
What’s Changing: Loan account statements will also have a new look. Any loan bills/statements originally scheduled to mail between May 15–21 will be processed on May 15. This may result in lower-than-usual
interest charges in May and higher interest in June, depending on your loan terms.
NOTE: Following the upgrade, access to eStatements dated between December 1, 2024, and May 16 will be temporarily delayed. eStatements dated prior to December 1 will remain accessible. Full historical access will be restoed on August 1 and will be available in the Documents/Statements section of Online and Mobile Banking
As part of the upgrade, all account statements—both personal and business—will have a new look and schedule. A final pre-upgrade statement will be mailed for all deposit accounts on May 15, including those currently enrolled in eStatements. All accrued interest will post to accounts on May 15. After the upgrade, all statements will show transaction details in chronological order.
NOTE: Statements will now include front-of-check images only, and for added security, account numbers and check details will be redacted or truncated. Back of check images can be provided upon request.
NOTE: Following the upgrade, access to eStatements dated between December 1, 2024, and May 16 will be temporarily delayed. eStatements dated prior to December 1 will remain accessible. Full historical access will be restoed on August 1 and will be available in the Documents/Statements section of Online and Mobile Banking
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
Beginning May 16, we’re upgrading our business deposit accounts to better support your operations and financial goals.
We’re introducing a new lineup of enhanced business accounts—designed to preserve the features you rely on while adding meaningful improvements. These updates will simplify your options, offer added flexibility, and align more closely with the way you do business.
You can view exactly how your current account is transitioning—along with your new account name, features, and benefits—in the Enhanced Deposit Account Comparison PDF or on page 22 of the booklet.
Here’s what you can expect:
Your account number will remain the same—no need to update checks, direct deposits, or automated payments.
Your new account will automatically replace your current one, with no action required.
Beginning May 19, you’ll see your new account name and features reflected in Online Banking and on your statements.
For your convenience, maintenance and balance fees will be waived for the May 15, June 15, and July 15 statement cycles.
NOTE: If you have questions after the upgrade or feel a different account may better suit your business, please contact your Business Services Representative or call our Client Care Center at 800-581-5363. We’re here to help.
As part of our upgrade, we’re enhancing several of the tools and services you rely on. While most changes are designed to simplify your banking experience, a few features will look or function differently starting May 19.
Here are some of the key updates:
For details on how these changes may affect you—and steps you may need to take—please refer to the Client Experience Upgrade Weekend Guide or see the next section: What Do I Need to Do.
Need a copy sooner? Printed statements will be available at your local Banking Center upon request.
Our Client Care Center is here to support you during this transition. Call or Text: 800-581-5363. – Chat or Leave a Message.
Monday – Friday 8:00 a.m. – 6:00 p.m. and Saturday 8:30 a.m. – 2:00 p.m.
Routing # 211370707 | NMLS # 452347 | Phone: 800.581.5363
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