How do pop-up scams work?
Fake pop-ups, like the “ransomware detected” pop-up, tell individuals that there is a security threat or technical problem with their computer. They instruct the individual to call a telephone number specified on the pop-up or click on the pop-up in order to pay for technical support to resolve this threat.
Fraudsters use these pop-up scams to make money. They prey on concerned individuals who want to ensure their computer is secure, extorting money from them to fix problems and resolve threats that do not exist.
How to identify fake pop-ups.
- Look for spelling errors and unprofessional images. Poor spelling, grammar, and unprofessional images suggest that a pop-up is fake.
- Verify the phone number provided. Most fake pop-ups give a phone number and instruct the individual to call to resolve the threat. Check the number they are providing you with. If they state they are Verizon, go to Verizon’s website to verify the contact information. If they say they are your Bank, go to the Bank’s website and verify the contact information.
- Demanding the individual call. While your internet security provider may offer technical support, they will never demand that you call them. If a pop-up is demanding you call the number provided, it’s a scam.
- They request personal and financial information. If the pop-up or the individual on the phone asks you to provide personal and financial information, it is a scam.
