Fitchburg Twin City Branch

Fitchburg Twin City Office

Our Banking Center LOBBIES ARE OPEN. Please note, each of our local Banking Centers do have new and varying operating hours and lobby availability. Please check the hours for your favorite Banking Center prior to visiting. We look forward to seeing you again soon.

While our lobbies are open, we continue to ask that our clients conduct all possible everyday banking transactions using our drive-up service; alternative banking methods available 24/7 such as Online Banking, Mobile Banking, or our ATMs; or by using our Banking by Appointment service.  

Bank by Appointment: We encourage all clients to make an appointment when visiting a banking centerAppointments enable you bank safely, on your schedule, with no lines, no waiting, and 100% personalized one-on-one service. 

Schedule an Appointment: 

Schedule Now

Twin City Plaza
130 Whalon Street
Fitchburg, MA 01420



As of Monday, September 21st: 
Monday - Thursday 8:30 a.m. - 4:00 p.m.
Friday 8:30 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 12:00 p.m.

Client Care Center: 800-581-5363

Connect by phone with our Client Care Representatives during the following hours:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 2:00 p.m.

Leadership Team:

Our branches are uniquely structured with a leadership team made up of experts in each line of business. Contact your branch manager for assistance in finding the right expert for your needs or feel free to reach out directly to any of our team members.

Branch Manager:
Patricia Caisse Branch Manager

Patricia Charpentier
VP, Branch and Business Development Manager
NMLS# 531031
Direct: 978.353.2471
Fax: 978.343.2031

Home Lending:
Allison Giagrande Home Loan Specialist
Allison Giangrande
Home Loan Specialist
NMLS# 490996
Direct: 978.870.1428
Click here to Apply Now with Allison

Small Business:

Becky Beaton Small Business
Rebecca Beaton
VP, Small Business Relationship Manager
Direct: 978.669.1856

Cash Management:

Jennifer Conrad Home Loan Specialist
Jennifer Conrad
SVP, Cash Management Officer
Direct: 508.762.3608
Fax: 508.792.2357

Commercial Banking:
Joanne Morse Business Banking Officer
Joanne Morse
SVP, Business Banking Officer
Direct: 978.870.1424
Fax: 978.345.0538


Investments & Insurance:

Eric Brose Financial Designer
Frederick C. “Eric” Brose
VP, Financial Designer, Fidelity Bank
Financial Advisor, Infinex Investments, Inc.
Direct: 508.762.3609
Fax: 508.519.3055