Alert:

As of Monday, June 1st, our banking centers will be open by APPOINTMENT ONLY for essential banking services such as the opening of new accounts, applying for or closing home equity loans, or accessing your safe deposit boxes. To schedule an appointment please call your local banking center.

Fitchburg Twin City Branch

Fitchburg Twin City Office

As of Monday, June 1st, our banking centers will be open by APPOINTMENT ONLY for essential banking services such as the opening of new accounts, applying for or closing home equity loans, or accessing your safe deposit boxes.
 
We continue to ask that our clients conduct all possible banking transactions using our DRIVE-THROUGH BANKING or alternative banking methods. Our Banking Centers hours remain Monday-Friday 8:30 a.m. – 4 p.m. and Saturday 8:30 a.m. – 12 p.m. Our Front St., Worcester Banking Center remains temporarily closed. 
 

To schedule an appointment please call your local banking center at the number below. 
Click here for more information about appointments. 




Twin City Plaza
130 Whalon Street
Fitchburg, MA 01420
978.345.4331

Hours:

Monday - Wednesday 8:00 a.m. - 4:00 p.m.
Thursday 8:00 a.m. - 6:00 p.m.
Friday 8:00 a.m. - 5:00 p.m.
Saturday 9:00 a.m. - 12:00 p.m

Client Care Center: 800-581-5363

Connect by phone with our Client Care Representatives during the following hours:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 2:00 p.m.
 

Leadership Team:

Our branches are uniquely structured with a leadership team made up of experts in each line of business. Contact your branch manager for assistance in finding the right expert for your needs or feel free to reach out directly to any of our team members.

Branch Manager:
Patricia Caisse Branch Manager

Patricia Charpentier
VP, Branch and Business Development Manager
NMLS# 531031
Direct: 978.353.2471
Fax: 978.343.2031

Home Lending:
Rick vallee Home Loan Specialist

Rick Vallee
VP, Home Loan Specialist
NMLS# 785523
Direct: 978.353.2473
Fax: 888.761.8570
Click here to Apply Now with Rick

Allison Giagrande Home Loan Specialist
Allison Giangrande
VP, Home Loan Specialist
NMLS# 490996
Direct: 978.870.1428
Click here to Apply Now with Allison

Small Business:

Becky Beaton Small Business
Rebecca Beaton
VP, Small Business Relationship Manager
Direct: 978.669.1856

Cash Management:

Jennifer Conrad Home Loan Specialist
Jennifer Conrad
SVP, Cash Management Officer
Direct: 508.762.3608
Fax: 508.792.2357
 

Commercial Banking:
Joanne Morse Business Banking Officer
Joanne Morse
SVP, Business Banking Officer
Direct: 978.870.1424
Fax: 978.345.0538

 

Investments & Insurance:

Eric Brose Financial Designer
Frederick C. “Eric” Brose
VP, Financial Designer, Fidelity Bank
Financial Advisor, Infinex Investments, Inc.
Direct: 508.762.3609
Fax: 508.519.3055