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At Fidelity Bank, we believe a true community bank is Built for Community – designed not only to provide financial services, but to strengthen the places we call home.
It is an honor to step into the role of President and to serve alongside such a dedicated team, building on the strong foundation that has long defined Fidelity Bank. I am grateful for the opportunity to help lead an organization so deeply committed to its clients, colleagues, and communities.
Mission & Values
By the Numbers
Billion In Assets
Locations
Years serving our communities
Thousand in Charitable Giving
In 2025, we enhanced the way clients experience banking by launching a redesigned website and digital platform built around our C.A.R.E. process to provide clarity, responsiveness, and personalized guidance. We upgraded our Online and Mobile Banking systems to enhance security and improve access and convenience. We introduced new checking solutions tailored specifically for municipalities and nonprofit organizations, expanded access to down payment assistance programs, and continued initiatives like our Lemonade Learning Club, which helped young savers open new Growth Savings accounts this year.
Every product, innovation, and conversation reflects our belief that we are built to serve the unique needs of the people and organizations right here at home.
Pictured left: Fidelity Bank colleagues, Leominster Mayor & Officials, along with recipients of the bank’s Leominster Small Business Grant program: Bella Donna Consignment, Empower Pop-Ups Collection, and Habitat for Humanity.
Pictured right: Colleagues representing Fidelity Bank at the North Central MA Chamber of Commerce Annual Meeting and Business Expo
In 2025, Fidelity Bank experienced significant growth, welcoming new colleagues, helping our team members grow in their careers, and strengthening key leadership roles. We celebrated our culture during Colleague Appreciation Week, invested in professional development, and reinforced our shared commitment to C.A.R.E. across every department.
Recognition as a Boston Globe Top Place to Work reflects the environment we strive to cultivate: supportive, collaborative, and purpose-driven. Because when we invest in our colleagues, we strengthen our ability to serve our clients and communities.
Pictured left: Fidelity Bank supporting Mina Chebbani receiving the Above and Beyond Award at the Blackstone Valley Chamber of Commerce Annual Meeting and Award Ceremony.
Pictured right: Colleagues enjoying annual Colleague Appreciation event in June.
In 2025, we launched the Fidelity Bank Charitable Endowment to expand our long-term philanthropic commitment. We supported local libraries, food security initiatives, youth development programs, and small business growth through direct sponsorships, grants, and volunteerism. Our team participated in hundreds of community events, delivered thousands of ice creams through the Frosty Flyer, and carried out hundreds of Random Acts of Care across our region. From educational seminars and economic outlook breakfasts to grant funding and nonprofit partnerships, our impact is intentionally hyperlocal — because strong communities are built from within.
Pictured left: Fidelity Bank presenting grant to Heywood Hospital CEO.
Pictured right: Fidelity Bank colleagues and Community Health Care Connections nurses at the Action Hub homeless lunch.
Backing the strength of your community bank.
Mutual Bancorp is a financial service holding company that supports the operations and enables the missions for two community banks headquartered in Massachusetts: Cape Cod 5, headquartered in Hyannis, and Fidelity Bank, headquartered in Leominster. Together, our family of banks is committed to serving our respective clients and communities while ensuring a strong and successful future.
News from Mutual Bancorp
At Fidelity Bank, we believe a true community bank is Built for Community – designed not only to provide financial services, but to strengthen the places we call home.
It has been an honor to step into the role of President and to serve alongside such a dedicated team, building on the strong foundation that has long defined Fidelity Bank. I am grateful for the opportunity to help lead an organization so deeply committed to its clients, colleagues, and communities.
In 2025, our community bank mission guided every decision we made.
This past year marked our first full year operating as part of the Mutual Bancorp family of banks, enabling us to combine our strong heritage with expanded resources and capabilities that enhance how we serve you every day. By integrating shared services with our local community focus, we strengthened our ability to serve clients with greater efficiency while remaining deeply rooted in the neighborhoods we know best.
This structure also allowed Fidelity Bank to maintain financial resilience while delivering meaningful innovation and client value. Last year this included launching a new digital banking experience, introducing refreshed checking account solutions tailored for municipalities and nonprofits, and upgrading core systems that elevate how clients engage with us online and in person.
Our commitment to community impact was equally strong: from supporting local nonprofits and organizations to sponsoring small business initiatives and introducing our Charitable Endowment to further our philanthropic support in the region. We took part in hundreds of community events and hosted key educational programs, reinforcing our role not just as a financial institution, but as a partner in the financial wellbeing and vitality of the region.
This continued progress wouldn’t be possible without the dedication of our colleagues, whose passion, commitment, and service mindset propel our mission forward each day. Their work helped Fidelity Bank earn recognition among Forbes’ Best In-State Banks, Newsweek’s Best Regional Banks, and Boston Globe’s Top Places to Work, which is a testament to our culture of care and excellence.
As I begin this new chapter as President, I am energized by the opportunity ahead and committed to listening, learning, and leading with purpose. I invite you to explore this Impact Report to learn more about the ways that Fidelity Bank is built for community – our community – and has made a difference for those we serve throughout 2025.
Thank you to our clients, community partners, and colleagues for your trust and collaboration. I look forward to continuing this important work together.
With gratitude,
Sean O’Connell
President
Fidelity Bank